Big Help Desk offers a fully staffed US Based help desk to customers who need a Level 1 support system for their business or remote offices, but either don't have the resources or simply want to outsource the job to professionals like us. If you are looking for a part-time help desk, support for your application or a service desk, you have come to the right place, and we can definitely help.
Outsource your IT
Big Help Desk highly trained English speaking technical support staff has assisted many organizations with IT help desk outsourcing and can provide your company with on-demand help desk for hire. Our worry free remote help desk solution can provide the following valuable
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- Business hours coverage
- 100% USA based, certified, highly trained support staff
- Easy Escalation to Big Help Desk (or your organization) Level 2 and/or Level 3 support
- Remote control "screen share" technology via TV
- Microsoft and Apple desktop operating systems
- Thin clients and virtual desktop infrastructure (VDI)
- E-mail applications and browsers
- Microsoft Office and leading third-party applications
- Limited hardware and network troubleshooting
- Printer installation and support
- Mobile phones and tablets
- User administration
- Desktop performance problems
- Virus and malware infections
Available when you need us
When your employees call for technical support, they expect a quick response, courteous service and expert problem resolution. Delivering superior service and support poses economic and staffing challenges for virtually every company as it pertains to IT.
To consistently provide the best responsive customer service to your employees, you would have to staff a help desk 24 hours a day, 7 days a week, including weekends and holidays. This requires your technicians to be available around-the-clock and places a strain on the service delivery when they are sick or on vacation. Overtime pay, tired, less productive employees, and unwanted turnover can negatively affect your operation.
Low Cost Alternative
Big Help Desk is committed to providing the fast, courteous service and expert problem resolution that your customers expect and demand. Our proven U.S.-based Help Desk has over a decade of experience and stands ready to assist your clients with live, support, offered 365 days per year. Certified help desk technicians receive regular training, coaching and quality review to continuously sharpen their skills. And, they are backed by a team of professional supervisors and managers who ensure consistently excellent service delivery.
With Big Help Desk, you receive additional peace of mind from a Help Desk backed by the industry’s leading remote monitoring and management, integrated with our world-class Operations Center. By the time your employee calls, we are often already aware of the problem and working to resolve it. Moreover, our Help Desk technicians share a common ticketing system, enabling both teams to tackle complex problems simultaneously and ensuring that both desktop and server problems are quickly diagnosed and resolved. Rest assured, even the most complex and difficult problems can be resolved—in a timely and efficient manner.